Designing an Operational Roadmap for ICT-Enabled Public Administration Reform

The purpose of this chapter is to present and discuss a conceptual framework on e-Governance for development developed by the authors and the model underpinning it with particular regard to the relationship between Information and Communications Technologies (ICTs) and Governance in developing and emerging countries. The final goal is to exploit both the framework and the model to propose operational guidelines for designing a roadmap towards the implementation of e-Governance and Public Administration Reform (PAR). In defining the organizational and institutional dimensions underpinning ICT-enabled Governance, indeed, the chapter positions e-Government activities within the broader framework of e-Governance (i.e., the governance with and of ICT), as a learning type of dynamics characterized by a multidimensional and multi level area of intervention. In order to test the framework and model proposed, the chapter discusses selected case studies supporting the definition of the key issues to be considered as guidelines to implement e-Governance interventions as part of broader PAR programmes. DOI: 10.4018/978-1-60960-489-9.ch017